Refund policy

Due to the nature of our products all orders are FINAL SALE and not eligible for returns, refunds or exchanges. We do offer an exception for items that arrive broken during the shipping process. In this case we will replace the item, free of charge.

To be eligible for a replacement, you must contact us within 24 hours of delivery and provide proof such as pictures or video. All replacement requests are subject to review and will be made on a case-by-case basis to be sure the process isn't being abused.

To submit a replacement request, you can contact us at questions@coiledserpent13.com.

If your request is accepted, we’ll send you a replacement of the item that was broken, or depending on the extent; a refund of the order in whole.

You can always contact us with any questions at questions@coiledserpent13.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Replacement Request Process
We will notify you once we’ve received your request and let you know if it was approved or not. If approved, you’ll be contacted with a timely resolution.

Edit or Change Your Address:

To make any edits or changes to your order address, please email us immediately questions@coiledserpent13.com Be aware that we can only make changes BEFORE the order ships and there are no guarantees. Always double check for errors in spelling and the number of home addresses before ordering. 

Changes in order quantity: 

If an order is accidentally placed for too little or too many of an item, please contact us to request changes. questions@coiledserpent13.com

Order Cancellations:

Cancellations are accepted up to an hour after purchase.